Firstly, your colleague failed to consider the 10percent price discount on the daily price in force that we are entitled to as regular customers. Secondly, delivery costs were included in the invoice despite the fact that we always arrange for the deliver Englisch Firstly, your colleague failed to consider the 10percent price discount on the daily price in force that we are entitled to as regular customers. Secondly, delivery costs were included in the invoice despite the fact that we always arrange for the deliver auf Englisch