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"As the outer packaging was not damaged it would appear that the fault lies with your packing department and it is not a case of an insurance claim against the transport company."
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German
As the outer packaging was not damaged it would appear that the fault lies with your packing department and it is not a case of an insurance claim against the transport company.
Da die Außenverpackung unbeschädigt war, liegt der Fehler offenbar bei Ihrer Verpackungsabteilung. Es liegt also wohl kein Schadensanspruch gegen den Transporteur vor.